We want you to love what you wear. If something isn’t right, we’re here to help.
1. Return Eligibility
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You can initiate a return at the time of delivery or within 48 hours of receiving the product if:
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The item is damaged, defective, or not as described.
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You received the wrong product or wrong size.
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Items must be unused, unwashed, and returned with original tags and packaging.
2. Non-Returnable Items
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Items marked as “Final Sale” or “Non-Returnable” on the product page.
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Innerwear, lingerie, or any hygiene-sensitive items (unless damaged/incorrect on delivery).
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Accessories or customized items may not be eligible unless defective.
3. Return Process
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Log in to your Fashion Hub account and visit “My Orders” to initiate a return.
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Alternatively, contact our support team via email or phone to request a pickup.
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Once your return is approved, our delivery agent will collect the product from your address.
4. Refunds
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Once the returned product passes our quality check, your refund will be processed within 7 working days.
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Refunds are issued:
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To the original payment method (if paid online).
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As store credit/wallet for COD orders (can be used for future purchases).
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5. Cancellation
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Orders can be cancelled before they are packed/shipped.
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If prepaid, cancelled orders will be fully refunded to the original payment source.
6. Exchange Policy
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Currently, we do not offer direct exchanges.
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You may return the original item and place a new order.
7. Need Help?
For any return or refund queries, our customer care team is here for you:
📧 info@fashionhub.com
📞 +91 9492454508